Khel88 Privacy Policy — Your Complete Guide to Data Protection

1 Introduction

Khel88 is a trusted online gaming and Sports Betting platform in Bangladesh. Our privacy policy is designed to ensure the protection of your personal data. Khel88 believes that transparency and trust are the foundation of a healthy relationship.

This privacy policy ("Policy") applies to the Khel88 platform website, mobile app, and all associated services. "We" or "Khel88" refers to the entity operating the platform. "You" refers to any user or member.

Khel88's privacy policy adheres to international data protection standards. We commit that your personal data will never be misused.

2 What Information We Collect

Khel88 collects three types of data: information you provide directly, data collected automatically, and information received from third parties. Only the data necessary for our services is collected, in line with our privacy policy.

• Khel88 never stores your password or full payment card number.
• Khel88 does not collect biometric data such as fingerprints or facial scans.
• Social media login only retrieves your profile name and email address.

3 How Your Information Is Used

Khel88 uses your data only for limited, defined purposes. No information is used in violation of this privacy policy. All reasons for data use are detailed below.

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To process deposits and withdrawals and maintain financial records.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Customer Support: To respond to your complaints or inquiries and resolve any issues.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Marketing Communications: To inform you about promotions and offers with your consent. You can unsubscribe at any time.
• Legal Compliance: To meet regulatory requirements and fulfil legal obligations.

4 Who Your Information Is Shared With

Your data is never sold under Khel88's privacy policy. However, in limited circumstances, certain information may be shared with specific third parties, as detailed below.

• Payment Providers: Payment providers such as Mobile Banking, Nagad, and Rocket receive the information needed to complete transactions. They operate under their own privacy policies.
• Game Software Providers: Licensed game providers may receive limited information to verify gameplay.
• Regulatory Authority: We may be required to disclose information to government authorities or licensing bodies under legal obligations.
• Law Enforcement: Information may be disclosed upon a valid court order or lawful request from a law enforcement agency.

5 Security Measures

Khel88 applies industry-leading technical and organizational measures to protect your data. Our security framework, as part of this privacy policy, is described below.

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption, equivalent to bank-level security.
• Firewall Protection: Multi-layered firewalls prevent unauthorized access. Regular security audits are conducted.
• Access Controls: Only authorized personnel can access specific data. Every access is logged.
• Two-Factor Verification: Two-Factor Authentication (2FA) is required for sensitive activities.
• Regular Audits: Independent third-party organizations regularly audit our security measures.

6 Cookie Policy

The Khel88 platform uses cookies and similar tracking technologies. As part of this privacy policy, we are transparent about which cookies are used and why.

• Essential Cookies: Required for login sessions, security tokens, and core site functionality. The platform cannot operate without these.
• Functional Cookies: To remember your preferences such as language, theme, and settings — enhancing your overall experience.
• Analytics Cookies: To collect platform usage statistics. This information is used to improve our services.
• Marketing Cookies: To show you relevant promotions based on your consent. These cookies can be disabled at any time.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.

7 Your Data Rights

Under Khel88's privacy policy, you have full rights over your own data. All of your rights are detailed below.

8 Data Retention Period

Khel88 does not retain your data longer than necessary. Our privacy policy defines specific retention periods for each category of information.

• Account Information: For the duration of the active account and up to 5 years after closure, as required by law.
• Financial Transaction Records: A minimum retention of 7 years is mandatory under anti-money laundering regulations.
• Customer Support Conversations: Retained for up to 2 years after the issue is resolved.
• Marketing Consent Records: Retained for 3 years as legal evidence, even after consent is withdrawn.
• Log Files & Device Information: Up to 12 months for security and fraud analysis.

9 Protection of Minors

Khel88 is strictly for individuals aged 18 and above. In line with our privacy policy, we do not knowingly collect any data from minors.

• Age verification is mandatory at registration. Accounts belonging to users under 18 will be closed immediately.
• Any data inadvertently collected from a minor will be deleted immediately.
• If parents have any concerns, they can contact our support team. We will take prompt action.

10 Privacy Policy Updates

Khel88 may update this privacy policy when needed. Members will be notified in advance of any significant changes.

• Notification Method: Members will be notified via email or platform notification at least 14 days before any significant changes take effect.
• Consent: Continued use of the platform after an update will be considered acceptance of the revised privacy policy.
• Version History: The support team will provide previous versions of the Privacy Policy upon request.

11 Contact

For any questions, complaints, or data rights requests regarding our Privacy Policy, please contact the Khel88 support team. Our team responds fully in Bengali.

• Email: [email protected]
• Live Chat: Click the live chat button at the bottom right of the platform.
• Response Time: Privacy-related requests are responded to within 30 days.